Returns and refunds
The Returns page tracks requests through review, receipt, refund, rejection, and closure.
Filter by All, Requested, Approved, Received, Refunded, Rejected, or Closed. The list is paginated in groups of 20 and summarizes total returns, requested items on the current page, and refunded value on the current page.
Open a return to review the RMA, order, customer, reason, lines, refund amount, and history. Requested returns can be approved or rejected with a required reason. Approved returns can be received with item condition values. Received returns can be refunded.
Refund is a money-moving action and may interact with the originating payment provider. Confirm received quantities, condition, refund amount, and external provider state before processing.
The current MCP catalog does not expose the historical return workflow names.